For crisis support call Lifeline on 13 11 14, MH Call 1300 642 255 or in an emergency call 000

Terms and conditions

Terms and conditions

Terms and conditions for using the My Mental health website are outlined below


This website is operated by Partners 4 Health Limited trading as Brisbane North PHN ABN 55 150 102 257 (the PHN).

While the Australian Government Department of Health has contributed to the funding of this website, the information on this website does not necessarily reflect the views of the Australian Government and is not advice that is provided or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage, however, arising from the use of or reliance on the information provided on this website.

This website is presented by the PHN for the purpose of disseminating information for the benefit of the public. The PHN makes no representation or warranty (express or implied) in relation to the accuracy, reliability, currency or completeness of any material contained on this website or on any linked site. You must exercise your own skill and care with respect to your use of this website and carefully evaluate the accuracy, currency, completeness and relevance of the material on the website for your purposes.

The material on this website is a summary only of the subject matter covered and is not intended to be nor should it be relied on as a substitute for legal or other professional advice. You should not act or refrain to act on the basis of any of the material on this website without first satisfying yourself as to the truth or accuracy of all information given.

The material on this website may include the views or recommendations of third parties, which do not necessarily reflect the views of the PHN or indicate its commitment to a particular course of action. Such information is provided as is, for what it is worth, and the PHN does not adopt or endorse those views or recommendations.

To the extent permitted by law, the PHN accepts no responsibility for any loss, damage, cost or expense (whether direct or indirect) incurred by you in connection with your use of this website. If the PHN cannot exclude its liability but can limit it (for instance under a non-excludable statutory guarantee), it limits it to its option of resupplying the relevant services or paying the cost of having the services resupplied.

Intellectual property rights statement

All intellectual property rights in this website, including design, text, graphics, logos, icons, sound recordings and all software relating to this website belong to or are licensed by the PHN. These intellectual property rights are protected by Australian and international laws.

You may not in any form or by any means copy, adapt, reproduce (other than for the purpose of viewing the website in their browser), store, modify, distribute, print, upload, display, perform, remove any credits or create derivative works from any part of this website or commercialise any information obtained from any part of this website without the prior written permission of the PHN or, in the case of third party material, from the owner of the intellectual property rights in that material.

Linking to external websites

This website contains links to other websites. The PHN is not responsible for the content and privacy practices of other websites. The PHN does not recommend, adopt or endorse anything that is linked.

Right of refusal

The PHN reserves the right to reject requests to publish web resources or links, and may delete any current resources, without notice or explanation.

Privacy Policy

The protection of your personal information is something we take very seriously. We are committed to respecting your right to privacy and protecting your personal information. We are bound by the Privacy Act 1988 (Cth), the Australian Privacy Principles and any registered privacy code that applies to us.

Our Privacy Statement outlines how we manage your personal information. It also describes generally the sorts of personal information held and for what purposes, how that information is collected, held, used and disclosed, who we disclose personal information to, and your rights to seek access and correction and to make a complaint.

We understand that you may have concerns about your privacy and confidentiality while online. We take care to ensure that the personal information you give us is protected. For example, our websites have electronic security systems in place, including the use of firewalls and data encryption.

If you do not provide us the personal information we request, we may not be able to provide the services you require.

We do not presently disclose your personal information overseas. We will let you know if we are likely to disclose it overseas, and the relevant country.

Online collection of information via website activity

For statistical purposes we collect information on web site activity such as the number of users who visit our web sites, the date and time of visits, the number of pages viewed, navigation patterns, what country and what systems are used to access the site. This information on its own does not identify an individual but it does provide statistics that can be used to analyse and improve our online services. Our web site or online communications may contain links to other websites or information, and you should be aware that information handling of a linked website or service might not be the same as ours.


When you visit our web site we use ‘cookie’ technology to make the experience a simple, personalised and meaningful one. Cookies are small pieces of information that are issued to your computer or any similar device you use to access the internet and which store and sometimes track information about your use of our website. No personal data is collected from cookies on our website. You can control how cookies are used on your computer or device by changing your browser settings.

Google Remarketing Tag

We use Google Advertising on the Display Network on our website. You may therefore see some of our ads appear not only in Google, but on other websites throughout the World Wide Web. We have added a Google tag to our pages so that Google collects data to know which pages you visited on our website to show you relevant ads. We will not give, or Google will not give that data to other vendors, it will only use the information to determine which adds to show you and help us provide you with a better experience when interacting with us online.

You may opt out of Google's use of cookies by visiting the Google advertising opt-out page.


We send regular communications to all our clients to keep them in touch with what's happening in our industry at any stage should you wish to stop receiving any of these e-mails, simply click on the unsubscribe link at the bottom of the e-mail or contact us.


By using our website, downloading resources or accessing information, you consent to our privacy policy and disclaimer.

Contact us

If you have any concerns, questions, would like to unsubscribe or would like further information about our privacy and information handling practices, please contact us.

    My Mental Health

    We acknowledge the Traditional Owners of country throughout Australia, their diversity, histories and knowledge and their continuing connections to land, waterways and culture. We pay our respect to all Australian Indigenous Peoples and their cultures, and to Elders of past, present and future generations.

    Brisbane North PHN wishes to acknowledge the experience and expertise of the My Mental Health Steering Committee, delegates of the Peer Participation in Mental Health Services (PPIMS) network and health professionals in developing the My Mental Health Website.

    Operated by Brisbane North PHN Website by NWO