For crisis support call Lifeline on 13 11 14, MH Call 1300 642 255 or in an emergency call 000
It can be daunting to pick up the phone if you are struggling with your mental health. It can be equally difficult to identify which service would best fit your needs. Online chat is a good place to start!
My Mental Health Chat is a free service navigation webchat service available from 8.30 am to 5.00 pm weekdays (Monday to Friday, excluding public holidays).
This service is staffed by trained health professionals who can provide guidance navigating the mental health services and resources available in the North Brisbane and Moreton Bay region, and assisting in connecting you to those that align with your specific needs, goals, and values. If you require further support, our service navigators may encourage you to call our Head to Health Phone Line on 1800 595 212. Similarly, if you are experiencing wait times online, you can give us a call on 1800 595 212.
Please note that we are not a counselling or crisis service.
Who can use this service?
This service is available to anyone seeking assistance in accessing appropriate mental health supports for themselves or a loved one — however, we can provide more tailored support to individuals residing in the North Brisbane and Moreton Bay region. This service is also open to carers and health professionals. If you reside interstate, we can provide general information to assist you in finding appropriate support.
What type of services can you help me find?
We can help you find services to help with:
This support might include: self-help resources, mental health and wellbeing apps, wellbeing courses, wellbeing coaching, counselling helplines, crisis helplines, support groups, psycho-social services, peer support services, blogs, safe spaces, low cost/free services, and/or one-to-one counselling.
Please note that we cannot provide any assistance with referrals or administrative support via webchat.
How can Head to Health support me?
My Mental Health Chat offers a pathway to connect you with a trained health professional via the Head to Health phone line. Our service navigators are committed to helping everyone find the most suitable mental health, suicide prevention, or alcohol and other drug service through a consistent approach to assessment via the IAR-DST, which can facilitate warm referrals into Brisbane North PHN's commissioned service providers where eligibility criteria is met. Making a thorough assessment of your individual needs is not always possible online; sometimes you might be encouraged to give us a call. Alternatively, you can request a call back during our business hours.
How will my data be stored and managed?
The My Mental Health Chat Service and Brisbane North PHN are committed to respecting your right to privacy and protecting your personal information. We are bound by the Privacy Act 1988 (Cth), the Australian Privacy Principles and any registered privacy code that applies to us.
Our Privacy Statement outlines outlines how we manage your personal information. It also describes generally the sorts of personal information held and for what purposes, how that information is collected, held, used and disclosed, who we disclose personal information to, and your rights to seek access and correction and to make a complaint.
We acknowledge the Traditional Owners of country throughout Australia, their diversity, histories and knowledge and their continuing connections to land, waterways and culture. We pay our respect to all Australian Indigenous Peoples and their cultures, and to Elders of past, present and future generations.
We acknowledge the Traditional Owners of country throughout Australia, their diversity, histories and knowledge and their continuing connections to land, waterways and culture. We pay our respect to all Australian Indigenous Peoples and their cultures, and to Elders of past, present and future generations.
Brisbane North PHN wishes to acknowledge the experience and expertise of the My Mental Health Steering Committee, delegates of the Peer Participation in Mental Health Services (PPIMS) network and health professionals in developing the My Mental Health Website.
