For crisis support call Lifeline on 13 11 14, MH Call 1300 642 255 or in an emergency call 000
16 Dec, 2024
Same service, new provider
From Monday 16 December 2024 Head to Health service navigation will no longer be provided by the Brisbane North PHN, and will instead be delivered by Neami National. The new Head to Health service navigation team at Neami National will provide the same service under the same name, and same number. When you call the national Head to Health network number 1800 595 212 (free call) you will be asked to enter your postcode, and then be transferred to a Head to Health service navigator at Neami National.
Just like the current service, Head to Health service navigation as provided by Neami National can still be accessed by anyone requiring support including individuals and their families or carers, GPs, service providers, and other health professionals. The Head to Health team will ask you a range of questions to connect you, or the person you are supporting, with the most appropriate service.
The Head to Health phone line will remain operational between 8.30 am and 5.00 pm, Monday to Friday (excluding public holidays). If you call Head to Health outside of operational hours, you will have the option to leave a message and will receive a call back the next business day.
To make a referral to Head to Health for service navigation support, you can:
The referral form is available on the Neami Head to Health Phone Service webpage.
Please note that Head to Health is not a crisis service. Where there is an urgent concern, please call 1300MHCall (1300 642 255), or in an emergency call 000.
For further information on the national Head to Health initiative, visit headtohealth.gov.au.
We acknowledge the Traditional Owners of country throughout Australia, their diversity, histories and knowledge and their continuing connections to land, waterways and culture. We pay our respect to all Australian Indigenous Peoples and their cultures, and to Elders of past, present and future generations.
We acknowledge the Traditional Owners of country throughout Australia, their diversity, histories and knowledge and their continuing connections to land, waterways and culture. We pay our respect to all Australian Indigenous Peoples and their cultures, and to Elders of past, present and future generations.
Brisbane North PHN wishes to acknowledge the experience and expertise of the My Mental Health Steering Committee, delegates of the Peer Participation in Mental Health Services (PPIMS) network and health professionals in developing the My Mental Health Website.
