For crisis support call Lifeline on 13 11 14, MH Call 1300 642 255 or in an emergency call 000

My Mental Health Service Navigation is now Head to Health

My Mental Health Service Navigation is now Head to Health

13 July, 2022

Same Service, different name and number.

From July 2022, Brisbane North PHN’s My Mental Health Service Navigators will be joining the national Head to Health network and will become known as the Head to Health Service Navigation team, same service, different name and number. When you call the national Head to Health network number 1800 595 212 (free call), you will be asked to enter your postcode and you will then be transferred to a Head to Health service navigator based at the Brisbane North PHN.

Just like the current service, the Head to Health phone line can be accessed by consumers, their families, carers, as well as GPs, service providers and other health professionals. The Head to Health team will ask you a range of questions to connect with the most appropriate service to meet your needs or assist the person you’re supporting.

The Head to Health phone line will operate 8:30 pm - 5:00 pm, Monday to Friday. Callers after hours will have the option to leave a message and receive a call back the next business day. Please note that Head to Health is not a crisis service.

Announced as part of the Mental Health and Suicide Prevention package in the 2021-22 Budget, the Australian Government is investing $487.2 million over four years from 2021-22 to improve access to mental health services in the community through the Head to Health network. The Head to Health network includes the establishment of the national Head to Health phone service to promote consistent assessment and service navigation to connect people to the right mental health services for their needs.

For further information on the national Head to Health initiative, visit

For more information on mental health services in North Brisbane and Moreton Bay region, visit

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    My Mental Health

    We acknowledge the Traditional Owners of country throughout Australia, their diversity, histories and knowledge and their continuing connections to land, waterways and culture. We pay our respect to all Australian Indigenous Peoples and their cultures, and to Elders of past, present and future generations.

    Brisbane North PHN wishes to acknowledge the experience and expertise of the My Mental Health Steering Committee, delegates of the Peer Participation in Mental Health Services (PPIMS) network and health professionals in developing the My Mental Health Website.

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