For crisis support call Lifeline on 13 11 14, MH Call 1300 642 255 or in an emergency call 000

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Helplines

Helplines

Helplines for support and counselling

A helpline may be a good option for you if you want counselling support or to speak to someone other than a family member or friend.

Helplines are either crisis-focused and available 24 hours a day, seven days a week or focused on providing information and support. These are not always available 24 hours a day, seven days a week.

Crisis helplines—24 hours a day, 7 days a week

Lifeline Australia

Free, confidential and anonymous phone counselling for adults experiencing a personal crisis or thinking about suicide.

Kids Helpline

Free phone counselling and web chat service for children and young people aged 5–25 years.

Suicide Call Back Service

Free phone and online web chat service for people feeling suicidal or caring for someone who is suicidal.

MensLine Australia

A free and confidential phone, online and video counselling service for men needing emotional support or in crisis.

Open Arms

Confidential phone support to all current and ex-service men and women and their families.

1300 MH CALL

Access mental health professionals in Queensland public hospitals. They can assess your needs and refer you to the most appropriate mental health service.

Information and support helplines

StandBy Support After Suicide

Provides support to anyone who has been impacted by suicide at any stage in their life. The service is accessible 24/7.

Talk Suicide Support Service

Outreach, phone and online support to individuals, families and friends of those at risk aged 15 years and over, in the Brisbane region. Available 9:00 am – 4:30 pm Monday to Friday

Beyond Blue support service

Get support and advice over phone and web chat. The service is accessible 24/7.

eheadspace

Online and telephone support for young people aged 12–25 and their families and friends. Available 9.00 am – 1.00 am every day.

QLife

Phone and online chat counselling and referral service for people who identify as LGBTI+. Available 3.00 pm – 12.00 am every day.

Adis support

Confidential phone counselling and information service for individuals, parents and concerned others. The service is accessible 24/7.

What to expect when phoning a helpline
  • Most crisis lines will provide a trained counsellor who will speak with you, ask you questions about your situation and listen carefully to determine how they can best help.
  • You may have to wait a few minutes until a counsellor is available, depending on what time of day you call.
  • Depending on the service, some providers can organise a follow-up call to see how you are going in the days following your initial chat.
  • Most helplines allow you to remain anonymous, but some organisations may trace your caller ID for your own safety. If this is something you are concerned about, simply ask about their privacy policy before starting the conversation.

This short video by ReachOut explains what you can expect when calling a helpline.

    My Mental Health

    We acknowledge the Traditional Owners of country throughout Australia, their diversity, histories and knowledge and their continuing connections to land, waterways and culture. We pay our respect to all Australian Indigenous Peoples and their cultures, and to Elders of past, present and future generations.

    Brisbane North PHN wishes to acknowledge the experience and expertise of the My Mental Health Steering Committee, delegates of the Peer Participation in Mental Health Services (PPIMS) network and health professionals in developing the My Mental Health Website.

    Operated by Brisbane North PHN Website by NWO