For crisis support call Lifeline on 13 11 14, MH Call 1300 642 255 or in an emergency call 000

Acute care team

Acute care team

Acute care team and service entry points

1300 MHCALL is the key access point for Metro North Mental Health.

If the matter is urgent or life threatening, always call Triple Zero (000) or go to your nearest hospital Emergency Department immediately.

1300 MH CALL (1300 64 2255)

1300 MH CALL is a confidential mental health telephone triage service that provides the first point of contact to public mental health services 24 hours, 7 days a week. Your call will be answered by a trained administration officer who will briefly gather some personal information to help them provide you the best service.

If your matter is urgent, you'll be transferred to a clinician to talk about the reason for your call. Otherwise, they'll make a time for a clinician to call you back at a time that suits you.

Acute Care Team (ACT)

The Acute Care Teams are the first point of access for all referrals to Metro North Mental Health for people over 18 years.

The Acute Care Team offers comprehensive mental health triage, assessment, treatment and support in managing mental health concerns in the short term.

You can access this service by:

  • calling 1300 MH CALL (1300 64 2255)
  • gaining a referral via your GP or from another government or non-government service.

NOTE: The ACT service may refer consumers of a particular age group (children, adolescents, older adults) directly to an age specific service as some age specific services in Metro North Mental Health do not require triage by ACT (see other pages for further information).

    My Mental Health

    We acknowledge the Traditional Owners of country throughout Australia, their diversity, histories and knowledge and their continuing connections to land, waterways and culture. We pay our respect to all Australian Indigenous Peoples and their cultures, and to Elders of past, present and future generations.

    Brisbane North PHN wishes to acknowledge the experience and expertise of the My Mental Health Steering Committee, delegates of the Peer Participation in Mental Health Services (PPIMS) network and health professionals in developing the My Mental Health Website.

    Operated by Brisbane North PHN Website by NWO