For crisis support call Lifeline on 13 11 14, MH Call 1300 642 255 or in an emergency call 000

Private Health

Private health insurance

This page gives you information on how some private health insurance policies may be able to help you access mental health support and services.

You can choose to take out private health insurance to give you more health care options and to cover items that are not covered by Medicare. Some private health insurance policies provide services to people who are experiencing a mental health condition, including hospital admissions and psychology services.

Commonwealth Ombudsman Private Health Insurance

For comprehensive, independent private health insurance information, please visit PrivateHealth

Private Hospitals

Some private hospitals provide services to people who are experiencing a mental health condition and are self-funding their care.

Wellbeing4 You - Bupa Mind Care Choices

Wellbeing4 You - Bupa Mind Care Choices

The Mind Care Choices suite of services has been developed to support eligible Bupa Customers with mental health problems to live well in the community.

The Wellbeing4You service in Queensland is provided by Mind Australia, one of the country’s leading specialist mental health service providers. Mind Australia has supported people dealing with the day-to-day impacts of mental illness, as well as their families, friends and carers for over 40 years.

They provide responsive, multidisciplinary, evidence-based care in the community and are focused on helping people in their journey of recovery from mental illness and reducing the need for hospitalisation.

In this service:

  • Treatment and support are provided in the least restrictive environment, with minimal disruption to their lives to meet their clinical and safety needs, providing credible alternatives to hospital admission.
  • Supports are delivered by a multidisciplinary team encompassing psychologists, mental health nurses, social workers and occupational therapists. The supports and services can be provided at the clinic (either face to face or in a group situation), in the member’s own home or via telehealth (video or audio conferencing) to enhance access.
  • It's voluntary and eligible customers can participate for free.


Be a Bupa Health Insurance customer (over the age of 18 years) with Hospital cover which includes full psychiatric cover and is paid up to date.

Has a diagnosed mental health condition and has had one or more overnight psychiatric hospital admissions within the last 12 months.

Telehealth Alcohol Withdrawal and Recovery Support Service Pilot

Bupa has partnered with the Clean Slate Clinic to provide a telehealth alcohol withdrawal and recovery support service pilot designed to help our Customers withdraw from alcohol, safely, from home. The pilot program offers home detox with 12 months follow-up support and will be funded by Bupa for Queensland-based Customers with full mental health cover. Participants will need to cover any pharmacy prescribing costs and GP co-payments (if required).

What does the Service include?

The Service will consist of the following components:

  • Medical detox from alcohol with daily monitoring
  • Specialist GP, Nurse Practitioner or Addiction Medicine Specialist review pre- and post-detox
  • Nursing Assessment
  • Access to technology support and resources
  • 12-months follow-up
  • Regular communication with referrers regarding their patient’s progress
  • A draft GP Management Plan for any ongoing care requirements, sent to the local GP

Who can participate?

  • Be a Bupa Health Insurance customer (over the age of 18 years) with Hospital cover which includes full psychiatric cover and is paid up to date.
  • Have mild to moderate alcohol dependence and have a support person at home

For more information visit the website here.

    My Mental Health

    We acknowledge the Traditional Owners of country throughout Australia, their diversity, histories and knowledge and their continuing connections to land, waterways and culture. We pay our respect to all Australian Indigenous Peoples and their cultures, and to Elders of past, present and future generations.

    Brisbane North PHN wishes to acknowledge the experience and expertise of the My Mental Health Steering Committee, delegates of the Peer Participation in Mental Health Services (PPIMS) network and health professionals in developing the My Mental Health Website.

    Operated by Brisbane North PHN Website by NWO